Support
We're here to help.
Most questions are answered on this page. If you need a human, email us at support@cheapcarfaxreport.co.
Response time
Within 1 business day
Most emails are answered within a few hours.
Hours
Mon – Fri, 9am – 6pm ET
Weekend emails answered Monday morning.
Common questions
My report hasn't arrived+
Check your spam folder first. If it's not there and it's been more than 15 minutes since checkout, email support with the VIN and the email you used. We'll re-send and refund if delivery took over 24 hours.
The VIN came back with no data+
Full refund. Email support with the VIN and the checkout email and we'll process it the same day. CARFAX occasionally has gaps for very new or very old vehicles.
I bought a pack and want to pull another report+
Log in to your dashboard, click "Run a new report", enter the VIN. The credit is deducted automatically and the PDF emails to you.
I need an invoice or receipt+
Your original purchase email contains a receipt link. For a tax-formatted invoice (business name, VAT, address), email support with your order ID.
I'm a dealer and want volume pricing+
For 50+ reports a month, email support with your estimated monthly volume. We'll set up a dealer account with net terms and a custom per-report rate.
When emailing support, include:
- • The email address you used at checkout
- • The 17-character VIN
- • Your order ID (from the receipt email) if you have it
- • A short description of what's wrong
With all four, most issues are resolved on the first reply.