This Privacy Policy explains what information CheapCarfaxReport (“we”, “us”) collects when you use cheapcarfaxreport.co, how we use it, and the choices you have. By using the site, you agree to this policy. If you don't, please don't use the site.
1. Who we are
CheapCarfaxReport is an independent reseller of CARFAX vehicle history reports. We are not affiliated with CARFAX, Inc. For privacy questions, email support@cheapcarfaxreport.co.
2. Information we collect
We collect only what we need to deliver reports and run the site:
- Account info: email address, password hash (if you create an account for a pack).
- Order info: VINs you look up, plan purchased, order ID, timestamp.
- Payment info: handled entirely by our PCI-DSS Level 1 payment processor. We receive a token, the last 4 digits of the card, the card brand, and the billing country. Never the full card number.
- Technical info: IP address, browser user-agent, referrer, pages viewed, used for security and basic analytics.
- Support messages: emails you send us.
3. How we use your information
- Fulfill your CARFAX report order and email you the PDF.
- Track credits in your dashboard and let you re-download past reports.
- Respond to support requests.
- Prevent fraud, abuse, and chargebacks.
- Comply with legal obligations (tax, accounting, law-enforcement requests).
- Improve the site through aggregated, non-identifying usage data.
We do not sell your personal information. We do not use your data for third-party advertising.
4. Who we share with
- CARFAX: we pass your VIN lookup to CARFAX through our authorized reseller account so the report can be generated. We do not pass your name or email.
- Payment processor: card details go directly to the processor, not to us.
- Email delivery provider: transactional emails (receipts, PDFs) are sent through a third-party email service.
- Hosting and infrastructure: servers that store encrypted order records.
- Law enforcement: if required by valid legal process.
5. Cookies
We use strictly necessary cookies to keep you logged in and remember cart state. We also use lightweight, privacy-friendly analytics to measure page performance. We do not use third-party advertising cookies or cross-site trackers. You can clear cookies at any time in your browser.
6. Data retention
- Order records and generated reports: retained for 7 years for tax and dispute purposes.
- Account info: retained until you request deletion.
- Support emails: retained for 2 years.
- Server logs: retained for 90 days.
7. Security
All traffic is 256-bit TLS encrypted. Passwords are hashed with industry-standard algorithms. Payment data is tokenized by our PCI-DSS Level 1 processor. We never store full card numbers. Access to production data is limited to a small number of employees under confidentiality obligations.
8. Your rights
Depending on where you live, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your account and personal information (subject to the retention periods above where required by law).
- Opt out of non-essential processing.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email support@cheapcarfaxreport.co from the email on your account. We respond within 30 days.
9. International transfers
Our servers may be located outside your country. By using the site you consent to your information being transferred to and processed in the United States and other jurisdictions where our processors operate, subject to appropriate safeguards.
10. Children
CheapCarfaxReport is not directed at children under 16. We do not knowingly collect information from children. If you believe a child has provided us with information, email us and we'll delete it.
11. Changes to this policy
We may update this policy from time to time. When we do, we update the “Last updated” date at the top. Material changes will be announced on the homepage or by email.
12. Contact
Questions about this policy or your data? Email support@cheapcarfaxreport.co.